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Patient Service Representative

Job ID: 23578 Date posted: 08/02/2021 Location: Bristol, Tennessee Facility: USPI
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Job Details

Bristol Surgery Center specializes in Orthopedic Surgery and our commitment to patient care is unrivaled. We are seeking a patient care representative to join our experienced and dedicated medical office team. An ideal candidate will possess strong customer service experience. This is a full time role with benefits and a competitive salary.

Responsibilities Include:

-Greets the public and sees to the needs of the patients and families.

-Receives, screens, and routes incoming calls in a professional manner by the third ring.

-Assists in scheduling procedures

-Registers patients - obtains demographics, insurance information, copies of insurance cards and patient signatures.

-Enters patients' insurance accurately in billing system to produce a clean claim form.   Has an error rate of less than 2%.

-Collects the balance due determined by the Insurance Verifier.  Maintains the daily receipt journal, prepares receipts for payment giving copy to patient.

-Prepares charts / paperwork for following business day.

-Completes medical record request by required due dates.

-Files / distributes required documents in a timely manner.

-Able to work as a TEAM PLAYER.

-Will be cross trained so to understand the other functions of the business office and fill in as needed.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet participates in the E-Verify program. Follow the link below for additional information.

E-Verify: http://www.uscis.gov/e-verify

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