Front Desk
Job Details
Full-Time: Front Desk
No weekends, No holidays and No call!
This position is 100% on-site
Saint Thomas Surgicare is a fast paced multi-specialty Ambulatory Surgery Center that focuses on providing a quality patient experience in the outpatient setting. We are currently seeking a dynamic motivated self-starter to run our Front Desk. The ability to make a great first faceimpression to start the patient’s surgery experience is imperative.
Job Summary:
Check in surgery patients for same day surgery. Prepare charts for next day surgery patients.
Interface with visitors, patients, family, and physicians on phone and in person. Collect estimated patient liability, as determined by insurance verification clerk.
Job Responsibilities:
Operates telephone system including receiving incoming calls, taking messages, identifynature of business and routing calls to the appropriate person/department.
Performs chart preparation for next day surgery patients.
Performs check in/admission for daily surgery patients. Copy identification and insurance cards. Communication with Pre-Op nursing staff for transfer of patient to prepare for surgery.
Collect patient responsibility as determined by the Insurance Verifier.
Reviews financial obligation with patient and authorized party following USPI’s Surgicares program or any other program established by the company.
Follows all policies and procedures.
Complete Digital Expected Payment Log daily.
Work in team environment.
Present professionally and friendly nature to assure positive patient experience.
Verify patient demographic and insurance information for all insurance patients.
Review appropriate forms with patients and obtain all necessary signatures.
THESE DUTIES ARE IN ADDITION TO ANY OTHER DUTIES ASSIGNED TO THE INDIVIDUAL BY MANAGEMENT.
What We Offer
As a valued member of USPI, your health and well‑being are important to us. We are proud to provide you and your dependents with valuable and significant benefits. USPI knows the value of well-rounded, balanced employees, which is why we offer a variety of additional benefits to help manage life’s daily stresses.
·Competitive wages
·Opportunities to better yourself professionally
·Health, Dental & Vision Coverage
·401(k) retirement plan
·Paid Time Off (PTO)
·Company Paid Holidays
·Employee Assistance Programs
·Health Savings Account/ Flexible Spending Account
·Education Assistance
·Short Term Disability and Long Term Disability Insurance
·No Weekends, Holidays, or On Call
Who We Are
At USPI, we create relationships that create better care. We partner with physicians and health care systems to provide first class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.
USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.
For more information about USPI, check out our website, Facebook, Twitter, or LinkedIn.
Required Skills:
High school diploma or equivalent.
One year or more of related experience and/or training.
Or Equivalent combination of education and experience.
Communication skills: Excellent communication and negotiation skills ability to effectively present information to patients, physicians, and other employees of surgery center.
Basic math skills.
Excellent office etiquette.
Knowledge of medical terminology.
Knowledge of insurance plans.
Computer skills.
Ability to handle confidential information
Ability to foresee problems and be proactive in problem solving.
Ability to work under pressure
Prefer previous experience working with AdvantX. (Patient Accounting System)
Ability to enter data into computer, and use office equipment
Knowledge of how to access benefits from various sources such as phone, person, websites
Ability to interpret benefits in order to convey to patient and to calculate allowable
Ability to use discretion in dealing with the public
Ability to communicate patient benefits and payment options effectively and professionally
Ability to calculate allowable and patient responsibility accurately
Employment practices will not be influenced or affected by an applicant’s or
employee’s race, color, religion, sex (including pregnancy), national origin,
age, disability, genetic information, sexual orientation, gender identity or
expression, veteran status or any other legally protected status. Tenet will
make reasonable accommodations for qualified individuals with disabilities
unless doing so would result in an undue hardship.
Tenet participates in the E-Verify program.
Follow the link below for additional information.
E-Verify: http://www.uscis.gov/e-verify