Patient Service Representative full time
Patient Service Representative full time
Salem, New Hampshire
Overview
When you join USPI, you’re joining a caring, compassionate team who provides excellence in patient care across all of our facilities. As part of our staff, you’ll work with a high level of professionalism and commitment to our patients by providing safe, efficient patient care throughout their health experience. We follow the highest standard for nursing excellence, quality patient care, and innovation.
- Job Type: Full Time
Success Profile
What makes a successful Patient Service Representative full time at our location? Check out the traits we’re looking for and see if you have the right mix.
- Team player
- Multi-Tasker
- Positive
- Compassionate
- Analytical
- Detail-Oriented
Culture
Our mission is to treat each and every one of our patients, and their families, as if they were our own family member. Each patient, each family, each and every time.
- Working with compassion and respect for others and each other, supporting our communities and advocating for our patients
- Acting with integrity and the highest ethical standards – always
- Delivering results through accountability and transparency
- Embracing inclusiveness for all people in our workplace and in the communities we serve
Benefits
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Healthcare
Medical, dental, vision, healthcare/dependent FSA, life and disability insurance
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401(k) Retirement Plans
Secure your future with plans that also include employer discretionary match
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Tuition Reimbursement
Up to $1,500 maximum reimbursement per year
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Paid Time Off
Up to 15 PTO days per year and 6 paid holidays
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Work/Life Balance
Benefits such as paid holidays and vacation help you keep a healthy work-life balance
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Compensation
Competitive salaries
Patient Service Representative full time
Responsibilities
Job description
North Atlantic Surgical Suites is an ambulatory surgical center specializing in total knee and hip replacement surgery and orthopedic spinal surgery. Conveniently located on the Massachusetts border in Salem, New Hampshire, the state-of-the-art facility was created by leading-edge surgeons from Boston area Hospitals to provide the best possible patient experience.
JOB DESCRIPTION: As a Patient Service Representative, you will be responsible for the following:
- Greeting and checking in patients, managing phones calls & voicemails while attending to patient needs and documenting patient interactions accurately into various software programs.
- Prioritizes and organizes work accordingly.
- Assist in scheduling procedures, insurance benefit & prior authorization verification, and other scheduling needs.
- Ability to use payer web tools and interacting with payer staff.
- Prepares patients estimate of procedures and calls/advises patients of financial liability and prepayment requirements while advising supplemental payment options.
- Confirm, enter, and/or update all required demographic data on patient and/or guarantor in software.
- Obtaining copies of insurance card & ID, ensuring all patient signatures are listed on all required registration documents and scanned into patient accounting system.
- Collect patient payments while accurately tracking utilizing money logs and noting patient account of transaction.
- Monitor, collect payment, and provide medical records for third party requesters.
- Printing, building, & scanning of all patient charts.
- Oversee and resolve all missing documents for billing.
- Maintains clean & orderly space at front desk and the waiting room.
- Other duties as assigned by leadership.
No Weekends/No Major Holidays/No Call Required
Medical specialties:
- Orthopedics
- Surgery
SCHEDULE: 5:30am - 2pm Monday - Friday. No nights, no weekends, no major holidays.
Required Skills:
Education and/or Experience:
- High School Diploma / GED
- Two years of medical insurance verification, checking-in patients, and the ability to multi-task is required
#LI-LL1
Employment practices will not be influenced or affected by an applicant’s or
employee’s race, color, religion, sex (including pregnancy), national origin,
age, disability, genetic information, sexual orientation, gender identity or
expression, veteran status or any other legally protected status. Tenet will
make reasonable accommodations for qualified individuals with disabilities
unless doing so would result in an undue hardship.
Tenet participates in the E-Verify program.
Follow the link below for additional information.
E-Verify: http://www.uscis.gov/e-verify
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