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Director: Operations Manager

Job ID: 31208 Date posted: 06/02/2022 Location: Tampa, Florida Facility: USPI
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Job Details

Position Overview:  We are looking for a Director of Client Operations. The Director of Client Operations is responsible for all Revenue Cycle Management (RCM) functions in support of Ambulatory Surgical Centers mission, vision, and facility goals. The Director develops an environment and culture that embraces continuous improvement and innovation to ensure best practice are achieved in all areas of the revenue cycle. They will ensure the RCM department maximizes the collectability of the services performed. Ensuring that policies and practices support operational quality, efficiency, and compliance. They will coordinate with other functional areas that impact or support Revenue Cycle to ensure appropriate collaboration and system wide efficiency of operations. Provides oversight and leadership development for direct reports.

Duties primarily include:

  • Interfacing with other Directors and Senior Leadership of Surgery Centers, ASC RCM, External and internal partners, internal departments, and staff
  • Supervises Managers of Billing, Payments, Collections and serves as the Project Lead for vendor relationships to improve reimbursement, production, and processes.
  • Ensures all Manager and Supervisors are trained and meeting expectations of their roles.
  • Responsible for ensuring accurate and timely billing, payment posting, and collection activity for all surgery center patient accounts.
  • Works with facility clients and Regional Managed Care departments to provide responses to inquiries as needed.
  • Coordinates internal and external audits related to Revenue Cycle functions.
  • Maintains days in AR, cash/net revenue, A/R aging and credit balances to meet established goals.
  • Responsible for management of facility cash including daily cash balance reporting, cash collections, payment posting, daily deposits and cash disbursements.
  • Assist management in identifying areas of opportunity to ensure achievement of established financial and operational objectives.
  • Oversee all personnel responsible for billing, collections.
  • Other duties as assigned.

Required Skills:

Required Skills:

  • Bachelor’s Degree in Business or Healthcare Administration preferred: or equivalent management background experience
  • 8 years of previous RCM management experience in a healthcare related industry with Ambulatory Surgical Center or Outpatient hospital experience preferred
  • Knowledge of medical terminology, CPT codes, and ICD-10 codes preferred
  • Expert level experience with Microsoft Office Products- ability to create and build spreadsheets and reports in Excel
  • Demonstrates competence in management and leadership skills to develop and implement organizational strategies and opportunities for improving ASC growth.
  • Maintain current knowledge and adhere to appropriate regulatory standards such as Medicare.
  • Ability to analyze data and develop systems to accurately control financial activity within a surgical center setting.
  • Effective English communication skills, both written and verbal.
  • Project management and operational implementation skills are a must.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet participates in the E-Verify program. Follow the link below for additional information.


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