Job Summary

The Front Desk Receptionist supports the Business Office functions for patient services. This person is often the first on-site contact the patient has with the Center. As such, the Business Office Clerk should have excellent people handling skills and a high degree of accuracy in obtaining and recording information. This person shall be organized. May be delegated additional responsibilities or special assignments by the Business Office Manager.

Essential Job Duties and Responsibilities: Include the following. Other duties may be assigned:

1. Greets and sees to the needs of the patients and families.
2. Admits patients by obtaining insurance information, copies of insurance cards, patient signatures, and collects the amounts to cover the patient’s portion of financial responsibility.
3. Serves as a financial advocate for patients, informing them of payment plan options if necessary while still maintaining a high up front collections rate.
4. Enters the patients’ insurance information accurately in the computer system to produce a clean claim form. Maintains an error rate of less than 2%.
5. Maintains the daily receipt journal, prepares receipts for cash, check or credit card, and ensures the patient has a copy. Submits the journal for posting daily.
6. Prepares patient charts
7. Notifies appropriate staff of the patient arrival and admission.
8. Keeps family members informed of patient’s status during their stay in the Center.
9. Receives incoming phone calls within 3 rings; transfers calls appropriately; takes messages as necessary. Maintains friendly and polite phone etiquette.
10. Ensures that all vendors/visitors/residents are properly checked in before authorizing admittance into patient care areas.
11. Maintains patient confidentiality standards for both medical and financial information in accordance with applicable policies and regulations.
12. Participates in loss prevention by protecting company assets and maintaining a safe environment.
13. Provides back-up support to the Business Office staff and Business Office Manager as needed.
14. Demonstrates a thorough knowledge and understanding of the Center’s Policies and Procedures.
15. Assists in continuous quality improvement processes.
16. Seeks involvement in activities that promote professional growth and behavior, and promotes and assists employees in the same.
17. Informs Business Office Manager of applicable day-to-day situations.
18. Follows employee health, and other personnel and staffing policies.
19. Able to work as a team member.

Position Requirements:

Minimum 1-2 years of medical office experience required.

• Knowledge of The Joint Commission Standards
• Ability to use time wisely in preparing work area to meet high-paced demand.
• Show a genuine desire to work and improve the center as a whole.
• Must be detail oriented.
• Must be able to communicate verbally and non-verbally in a professional manner.
• Must be able to adhere to hospital financial and admitting policies.
• Ability to promote positive relationships with patients and staff.
• Must know insurance verification and collection processes.
• Must have problem solving and decision making skills.
• Professional appearance.
• Must demonstrate excellent phone etiquette and exceptional customer service skills.