Welcome to Memorial Hermann Endoscopy Center Cypress

Memorial Hermann Endoscopy Center Cypress is part of the Memorial Hermann Health System, a trusted leader in delivering high-quality, patient-centered outpatient care in the greater Houston area. Our state-of-the-art endoscopy center is dedicated to providing advanced, compassionate care in a safe and comfortable environment.

The Business Office Manager provides day-to-day management of the business office staff and plays a vital role in ensuring the efficient operation of our healthcare facility. You will oversee and manage business office operations, ensuring compliance with healthcare regulations and maintaining the highest standards of patient care. This position offers a unique opportunity for career growth in a dynamic, patient-focused environment.

Responsibilities

• Oversee daily operations of the business office, ensuring efficient workflow and staff productivity
• Manage, train, and support business office staff, fostering a positive and collaborative team environment
• Ensure accurate and timely billing, coding, and claims submission in compliance with healthcare regulations
• Monitor accounts receivable and work with staff to resolve billing issues and denials
• Coordinate with physicians, clinical staff, and external vendors to facilitate smooth operations
• Maintain compliance with federal, state, and organizational policies related to patient financial services
• Analyze financial reports and prepare summaries for leadership to support decision-making
• Handle patient inquiries related to billing, insurance, and payments professionally and promptly
• Assist in budgeting, forecasting, and implementing cost-saving initiatives
• Support the onboarding and training of new business office personnel
• Participate in process improvement initiatives to increase efficiency and patient satisfaction

What We Offer

As an organization, one way we care for our communities and each other is by providing a comprehensive benefits package that includes, subject to employment status:

• Medical, dental, vision, and prescription coverage
• Life and AD&D insurance
• Short- and long-term disability availability
• Flexible financial benefits including FSAs and HSAs
• 401(k) plan and retirement planning access
• Paid holidays and vacation

USPI takes pride in fostering an inclusive culture. We respect differences and nurture the contributions of each individual while embracing diversity. A diverse workforce combined with an inclusive culture makes USPI stronger and better equipped to meet the needs of our diverse patient and physician population.

• Strong leadership and team management abilities
• Solid knowledge of medical billing, coding, and revenue cycle processes
• Proficiency with healthcare accounting and computerized financial systems (e.g., Meditech, Epic)
• Excellent communication and interpersonal skills
• Analytical skills for financial data review and reporting
• Problem-solving and conflict resolution skills related to billing and patient financial services
• Detail-oriented with strong organizational and multitasking abilities
• Familiarity with healthcare compliance and patient confidentiality (HIPAA)
• Proficient in Microsoft Office Suite (Excel, Word, Outlook)

• Bachelor’s Degree in Healthcare Administration, Business, or a related field required
• Minimum of five years’ supervisory experience in a healthcare setting such as a hospital, surgery center, or physician’s office
• Proven track record working in medical business office operations, including billing, coding, and revenue cycle management
• Experience collaborating with clinical teams and third-party payers (HMO, PPO, Medicare, Medicaid)
• Familiarity with healthcare compliance standards and patient confidentiality (HIPAA)