Position Overview:

The Billing Supervisor, reporting to the Billing Manager, is responsible for the day to-day management of billing staff, ensuring adherence to processes, productivity, and quality standards. The Supervisor plays a critical role in staff training, monitoring workflow, and escalating issues to the Manager as appropriate

Responsibilities:

• Supervise day-to-day billing staff activities, including claim preparation, editing, submission, and resolution of rejections.
• Assign and monitor workloads by payer, facility, or system queue; ensure staff meet productivity and quality standards.
• Provide training, coaching, and support to billing staff; conduct performance evaluations under guidance of the Manager.
• Work closely with the Billing Manager to escalate payer trends, workflow barriers, and staff performance concerns.
• Assist in monitoring denial patterns and collaborate with coding/collections to support timely resolution.
• Support onboarding of new staff, new facilities, and system upgrades or transitions.
• Ensure compliance with policies, procedures, and payer regulations at the team level.
• Ensure Late Charges, DFNB, and other appropriate reports are worked daily.
• Assist the team when needed for charge entry, pulling operative notes, claims transmission and working claim rejections.
• Assist in developing new Tools to streamline processes
• Coordinate coverage when needed to keep facilities current
• Manage a team of 5-10 employees
• Provides feedback and proposes changes or enhancements to billing policies and procedures
• Provide ongoing training to improve overall performance of Billing Specialist.
• Performs other job-related duties as assigned

Requirements:

• Associate’s degree or equivalent experience in healthcare/business (Bachelor’s preferred).
• 3–5 years of hospital billing experience, including 1–2 years in a lead or supervisory capacity.
• Strong organizational and leadership skills with ability to manage daily team workflow.
• Working knowledge of hospital billing systems, payer requirements, and denial management.
• Proficiency in MS Word and Excel a must.
• Experience with Meditech, AdvantX and Clearinghouses is preferred.
• Sound judgment and strong skills with respect to interpersonal relations, critical thinking, problem solving and analysis
• The ability to communicate effectively, both verbally and in writing, with internal and external clients
• Be able to multi-task and handle competing priorities while meeting or exceeding deadlines
• Ability to work independently and as a member of the team with the ability to identify and resolve complex client problems
• Must possess positive attitude to enhance a cooperative and energetic work environment
• High School Diploma or equivalent.