Position Overview:The Hospital Collections Supervisor is responsible for assisting the Hospital Collections Manager with the overall management of a designated team. This includes but is not limited to ensuring quality and quantity expectations are met, coordinating, and providing the appropriate coverage when needed, working, and overseeing Collections projects, being a resource to the Collections team, facilitating continuous training for established team members, training newly hired team members, and having an active role in End of Month processes to ensure a smooth close.

Responsibilities:

·Provides oversight and leadership to a team of 8-10 employees.

·Monitors and drives team performance objectives resulting in claim resolution and collected revenue.

·Manages the aging of accounts receivable by trending, analyzing the A/R and monitoring the thorough communication with payers.

·Facilitates the identification of issues and solutions by team members related to delays in achieving payment resolution.

·Identifies department training needs for system education, industry updates and changes in collections processes and protocols.

·Coordinates coverage for team members out of the office.

·Provides analysis, reporting, and recommendations for revenue performance in key metric areas.

·Monitors collection processes to determine cash flow improvement opportunities

·Must become an expert on respective clients, regional payer trends and overall client specifics

·Maintains knowledge of current regulatory, state laws, and payer requirements for services provided by clients.

·Experience with DDE, Cerner, nThrive, AdvantX and Waystar strongly recommended.

·Candidates will be required to meet critical deadlines.

·Must have at least 2 years’ experience with intermediate to expert level understanding of hospital billing either related to ASC’s, inpatient or outpatient hospitals.

·Knowledge of typical payer guidelines related to billing, both paper and electronic claims

·Understanding of revenue cycle processes, cause and effect on A/R and cash results

·Ability to extract and analyze data, provide recommendations and insight to NSN leadership and clients.

·Ability to lead, manage projects and staff to achieve goals

·Understanding of system and business processes, as well as healthcare financial issues. Experienced in examining and reengineering operations and procedures.  Able to identify and implement solutions.

·Strong technological understanding and appreciation for the automation of all functions related to the revenue cycle, and the engagement of the customer in that automated process.  Experience working collaboratively with IT will be important

·Desire to motivate, inspire positive outcomes and deliver excellent results

·Intermediate knowledge Word, Excel, PowerPoint, and Outlook

·Excellent communication skills using proper English grammar.

• Must possess a positive attitude to enhance a cooperative and energetic work environment.