Position Overview: The Regional Director, Patient Access provides enterprise leadership, strategic direction, and operational oversight for Patient Access functions across United Surgical Partners International (USPI). This role is responsible for advancing Patient Access operations through standardization, centralization, automation, technology optimization, and performance improvement initiatives across ambulatory surgery centers and surgical hospitals.

The Regional Director serves as the executive leader responsible for enterprise Patient Access strategy, including insurance verification, patient registration, financial clearance, point-of-service collections, patient access training, quality assurance, and patient access technology initiatives. This position partners closely with Revenue Cycle, Operations, Finance, Information Technology, Development, and Facility Leadership to improve patient experience, optimize reimbursement, enhance operational performance, and support organizational growth.

This leader will oversee both centralized and facility-facing Patient Access functions while driving large-scale transformation initiatives focused on efficiency, standardization, automation, and financial performance improvement.

Responsibilities:

Strategic Leadership

• Develop and execute enterprise Patient Access strategies aligned with organizational objectives and Revenue Cycle priorities.
• Establish and maintain Patient Access standards, policies, and operational best practices across USPI facilities.
• Lead short- and long-term initiatives focused on centralization, standardization, automation, and operational excellence.
• Serve as executive sponsor for Patient Access transformation initiatives and enterprise improvement efforts.
• Identify opportunities to improve patient experience, reimbursement outcomes, labor efficiency, and operational effectiveness.
  
  

Operational Oversight

• Provide executive oversight for centralized Insurance Verification (VOB) operations and Patient Access programs.
• Drive consistency and accountability across Patient Access workflows, policies, procedures, and performance expectations.
• Partner with facility leadership to improve registration accuracy, financial clearance processes, authorization completion, and point-of-service collection performance.
• Establish enterprise quality assurance programs and operational review processes to ensure compliance and performance standards are achieved.
• Monitor and analyze operational metrics to identify trends, risks, and opportunities for improvement.

Technology & Innovation

• Lead implementation, optimization, and adoption of Patient Access technologies and automation solutions.
• Provide executive oversight of patient access technology initiatives, including digital intake, eligibility verification, automation platforms, and patient engagement solutions.
• Partner with Information Technology, vendors, and operational leaders to identify innovative solutions that improve efficiency and patient satisfaction.
• Evaluate emerging technologies and industry best practices to support future growth and scalability.
  
  

Financial Performance

• Drive enterprise financial outcomes through optimization of front-end Revenue Cycle operations.
• Develop and monitor key performance indicators related to patient access, verification, authorization, point-of-service collections, quality, productivity, and patient satisfaction.
• Support labor optimization strategies and technology-enabled efficiencies that improve operational performance.
• Partner with Revenue Cycle and Finance leadership to evaluate financial impact and return on investment for Patient Access initiatives.
  
  

Leadership & Team Development

• Provide leadership and oversight to Directors, Managers, Supervisors, and other assigned team members.
• Build and develop high-performing teams through coaching, mentoring, succession planning, and leadership development.
• Foster a culture of accountability, collaboration, continuous improvement, and operational excellence.
• Lead change management initiatives while maintaining employee engagement and service quality.
  
  

Stakeholder Partnership

• Serve as the executive Patient Access subject matter expert for organizational initiatives, facility onboarding, acquisitions, and operational improvement efforts.
• Collaborate with facility leadership, market leaders, business office leadership, and executive stakeholders to drive performance improvement.
• Present operational performance, strategic initiatives, and improvement opportunities to senior leadership.
• Partner with cross-functional teams to ensure alignment between Patient Access operations and overall Revenue Cycle objectives.
  
  

Knowledge, Skills & Abilities

• Extensive knowledge of Patient Access operations, insurance verification, authorization management, registration, financial clearance, and point-of-service collections.
• Strong understanding of Revenue Cycle processes and their impact on reimbursement and financial performance.
• Proven ability to lead enterprise-wide change initiatives and influence stakeholders across multiple levels of the organization.
• Strong business acumen, analytical capabilities, and financial management skills.
• Exceptional communication, presentation, and relationship-building skills.
• Demonstrated ability to develop leaders and build high-performing teams.
• Strong project management and operational execution skills.
• Ability to effectively manage competing priorities in a dynamic healthcare environment.

Education/Experience

• Minimum 10 years of progressive healthcare Revenue Cycle and/or Patient Access leadership experience.
• Minimum 5 years leading multiple leaders and large-scale operational teams.
• Experience supporting multi-site healthcare operations, preferably within ambulatory surgery centers, surgical hospitals, or outpatient healthcare environments.
• Demonstrated success leading large-scale operational improvement, centralization, standardization, or transformation initiatives.
• Experience implementing technology, automation, or process improvement solutions within Revenue Cycle operations preferred.