Overview

Job Summary

Service Line Strategy Manager, Service Line Strategy Group – USPI

The Service Line Strategy Group shapes the development and execution of USPI’s service line roadmap, with a focus on identifying and driving new opportunities. The team plays a critical role in shaping strategy, evaluating future opportunities and ensuring the portfolio of service lines evolves in line with the dynamic ASC landscape, meeting the needs of our market leaders, physicians, and the patients we serve. The team supports market leaders in driving growth in high-impact procedures, accelerating the shift of procedures to ASCs, and expanding new service lines and procedures within the ASC landscape at an increased pace.

The Manager, Service Line Strategy, will report to the Director of Service Line Strategy and serve as a critical driver of service line innovation, translating strategy into actionable initiatives and enabling system-wide implementation through project management, clear communication, and KPI tracking.

Responsibilities

Key responsibilities:

• Cross SL coordination: Drive effective collaboration across markets and functions (e.g., facilitate Market Leadership calls) and own service line growth KPI tracking (e.g., monthly pipeline report)
• Effective project manager and communicator: Synthesize action items and feedback, sharing across stakeholder groups (tailored by audience); communication support for priority initiatives (e.g., FAQs, own SLSG internal website)
• Support SL roadmap: Support analysis for strategic initiatives and provide ad hoc market leadership support.
• Support SLS team members with at scale initiative launches (e.g., monitor qualitative feedback to refine future launches, build internal support networks / procedure champion groups, support robotic approval process).
• Support KPIs tracking and reporting: Maintain, refine, and develop tools to empower field and support SLS team (e.g., pro forma, robot utilization)
• Knowledge Management & Standardization: Codify and disseminate internal knowledge, best practices, and growth initiatives into implementation guides, playbooks, and toolkits to support enterprise-wide adoption.
• Implement growth initiatives: Lead the execution of select individual and at-scale strategic initiatives, managing timelines, milestones, communications, and stakeholder engagement.

Qualifications

Required Skills

• Bachelor’s degree in business, healthcare administration, public health, or a related field required. Master’s degree preferred.
• 3+ years of progressive experience in corporate strategy, healthcare consulting, hospital/ambulatory operations, or related field.
• 2+ years at top tier consulting firm preferred.
• Strong ownership mentality with exceptional problem-solving, critical thinking, and project management skills.
• Superior written and verbal communication skills with the ability to synthesize complex inputs and tailor messaging to diverse audiences.
• Proficiency in Microsoft Office Suite and data systems (e.g., PowerBI dashboards), comfortable independently gathering data, conducting analyses and providing data backed recommendations. Selected candidates will be asked to complete a Case Study interview.
• Proven success working in a fast-paced, matrixed environment and ability to structure ambiguous problems, driving to actionable solutions.

Key Competencies

• Autonomous self-starter with strong ownership mentality
• Comfortable navigating ambiguity and communicating across all levels
• Committed to continuous improvement and operational excellence
• Strong organization skills

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