Business Office Manager

Welcome to Flagstaff Bone & Joint Surgical Center 

The Surgery Center at Flagstaff Bone & Joint performed their first cases on April 17, 2020. The surgery center, located at 501 N. Switzer Canyon Drive in Flagstaff, is an independent, physician-owned ambulatory surgery center with doctors specializing in bone and joint conditions.

The Surgery Center at Flagstaff Bone & Joint is a 9,000-square-foot facility with two operating rooms and one procedure room. It has been designed to offer advanced orthopaedic surgical technologies and techniques as well as state-of-the-art nonsurgical treatments that will allow patients to return to the comfort of their home the same day of their procedures.

“We are excited to provide our patients with the most advanced care in an exceptionally safe and comfortable environment,” says John Flint, M.D., Medical Director of The Surgery Center at Flagstaff Bone & Joint. “Our patients will experience uncompromising convenience and sophistication, along with leading-edge technology, efficiency and experienced, personalized health care for excellent outcomes.”

Some of the common orthopaedic procedures that will be performed at the facility include:

• Joint replacements, including partial and total knee replacement, total hip replacement and shoulder replacement.
• Hand procedures, such as carpal tunnel release, De Quervain’s release, trigger finger release and ulnar nerve release.
• Sports medicine surgery, including ACL reconstruction and arthroscopy for minimally invasive repairs, fracture care, ligament repair, meniscectomy, orthobiologics, and rotator cuff repair.
• Spine and pain management procedures, including interventional spine injections, artificial disc replacement, kyphoplasty, laminectomy, microdiscectomy and the latest, proven techniques in cervical and lumbar spine fusion.

****THIS IS NOT A REMOTE POSITION****

Business Office Manager at Flagstaff Bone & Joint Surgical Center 

The Business Office Manager is responsible for supervising and directing all Business Office functions, including patient registration and admitting, scheduling, cash collections, establish and maintain personnel files, routine payroll duties, and Medical Staff credentialing. Oversees all business office personnel. Provides administrative support to facility Administrator and Clinical Director.

EXPERIENCE/EDUCATION:

• Must be a High School Graduate or equivalent and have three years of experience in medical office, hospital or clinic office administration with experience in patient services, scheduling, billing, coding or related fields.
• Knowledge of computer software such as Microsoft Office and the ability to type 45 WPM.
• Duties require professional verbal and written communication skills, and proper telephone etiquette.
• Knowledge of medical terminology and surgical procedures. Has a thorough understanding of the requirements of Medicare, Worker’s Compensation and third party payers as related to ASC reimbursement.
• Must demonstrate the desire and ability to work productively within a Team concept while utilizing exceptional interpersonal and communication skills to independently interact with physicians, patients, family members and all levels of staff.
• Ability to think quickly and problem solve independently.
• Maintains current BLS certification.
• Failure to maintain any required licenses, registrations or certifications may result in temporary or permanent disqualification from employment.
• Previous supervisory experience is preferred.

ESSENTIAL JOB FUNCTIONS:

Business Office Systems

• Supervises the Business Office, understands and oversees the following functions: scheduling, registration, insurance verification, admitting, health information management systems, over-the-counter cash collections, patient credit application processing, transcription, medical records filing and maintenance.
• Maintains effective liaison with Central Billing Office to ensure timely transfer of all information needed for billing.
• Responsible for ensuring verification of all patients’ insurance coverage and collection of all patient co-payments, coinsurance and deductibles at time of service.
• Responsible for calculating Self-pay patient quotes in accordance with Center policies.
• Demonstrate a thorough knowledge and understanding of the Center’s Policies and Procedures, Credentialing plan and Bylaws, and the accreditation/credentialing standards established by the center’s current accreditation organization.
• Evaluate Business Office employee job performance, counsel, and discipline as necessary. Prepares and conducts performance evaluations for all Business Office staff.
• Maintains patient confidentiality standards for both medical and financial information in accordance with applicable policies and regulation.
• Participates in loss prevention by protecting company assets and maintaining a safe environment.
• Keeps and ensures approved standardized office procedures are adhered to, and initiates policy and procedures appropriately.
• Orders and maintains adequate stocks of office supplies and forms to ensure continuous business office operations.
• Responsible for ensuring that patients are aware of any potential observers, and initiates proper paperwork to document the patient’s approval.
• Responsible for ensuring that all vendors are properly checked-in before authorizing admittance into patient care areas.
• Responsible for ensuring adequate coverage of Business Office staff functions during staff absences.
• Establishes and maintain personnel files in accordance with USPI and Center policy.
• Perform routine payroll duties
• Assists in continuous quality improvement processes.
• Maintain confidentiality of all physician and Employee data.
• Keeps job related skills current.

Credentialing/Medical Records:

• Ensures that established credentialing/medical record policy, guidelines and standards are adhered to.
• Prepare and maintain all appointment application packets or correspondence with cover letters.
• Maintains the credentialing database in an accurate and timely manner. Works with CACTUS, NPDB and the AMA in credentialing the surgeons.
• Maintains current filing for all practitioners in an organized manner. Maintains practitioner information within the facility’s software application.
• Responds to inquiries regarding a practitioner’s application/credentialing status.
• Responsible for continued compliance with all legal, regulatory, and accreditation standards as it relates to the business office and medical records department.
• Performs other duties as assigned.

• Must exhibit desirable trunk and extremity mobility and strength to perform job duties.
• Must be able to lift a minimum of 35 pounds safely
• Must be able to see, hear and speak English.
• Must be able to sit for long periods.

Position Characteristics

• Present a professional image at all times. May require working overtime to meet job responsibilities. Ability to handle periods of stress.
• This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.

What We Offer
As an organization, one way we care for our communities and each other is by providing a comprehensive benefits package that includes the following, subject to employment status:

• Medical, dental, vision, and prescription coverage
• Life and AD&D coverage
• Availability of short- and long-term disability
• Flexible financial benefits including FSAs and HSAs
• 401(k) and access to retirement planning
• Paid holidays and vacation

Who We Are
At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.

USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business, or related field preferred
• Five years of supervisory experience in a healthcare revenue cycle capacity
• Proficiency in accounting and ability to use computer-automated accounting systems
• Experience working with different types of third-party payers including HMO, PPO and Medicare/Medicaid, etc.
• Demonstrates accountability, integrity, professionalism, innovation, as well as an openness to new ideas.