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Patient Financial Services Representative

Treating patients like family

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Patient Financial Services Representative

Frisco, Texas Baylor Medical Center at Frisco (10812)
Category Business Office Job ID 75361-147
Status PRN
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The Patient Financial Services Representative serves as a key point of contact for patients regarding financial matters. This role ensures a positive patient experience by providing timely, accurate, and compassionate support related to billing, insurance, and financial assistance. The ideal candidate will demonstrate strong communication skills, attention to detail, and a commitment to delivering exceptional customer service.

Responsibilities:

  • Answers and returns patient phone calls in a professional and courteous manner.
  • Updates and verifies insurance information in Meditech.
  • Addresses patient inquiries and resolves concerns related to billing and financial accounts
  • Accepts and processes patient payments, ensuring accurate posting in Meditech.
  • Assists patients with Financial Assistance applications, including intake, documentation, and follow-up.
  • Collaborates with internal departments to ensure seamless patient support and resolution.
  • Maintains confidentiality and complies with all HIPAA and organizational policies.
  • Lends knowledge and assistance to other hospital departments, physicians’ offices, and co-workers.
  • Communicates effectively and expresses ideas clearly; actively listens and always follows appropriate channels of communication.
  • Reflects professionalism in the performance of duties.
  • Knows and adheres to hospital and departmental policies.
  • Is adaptable and cooperates with changes in assignments, procedures, and personnel.
  • Maintains skills on equipment necessary to complete required responsibilities.
  • Uses supplies and equipment properly, economically, and reports necessary repairs promptly.
  • Knows how to operate job-related equipment.
  • As assigned by the Business Office Director.
  • Notifies Business Office Director of any issues/concerns.

Required Skills:
  • High school diploma or equivalent required; associate degree preferred
  • Prior experience in healthcare customer service or billing strongly preferred
  • Familiarity with Meditech or similar healthcare information systems
  • Excellent verbal and written communication skills
  • Strong organizational and problem-solving abilities
  • Ability to handle sensitive financial information with discretion
  • Empathetic and patient-focused demeanor
  • Ability to multitask in a fast-paced environment
  • Team-oriented with a proactive approach to service
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