Maple Lawn Surgery Center is seeking a Full-Time Front Desk / Surgery Scheduler to join our team! This is an excellent opportunity for a customer-focused healthcare professional who thrives in a fast-paced ambulatory surgery center environment. This role requires full-time, on-site presence, and candidates must be available to start work at 5:30 a.m.

About the Role

The Front Desk / Surgery Scheduler is responsible for providing exceptional patient service while coordinating surgical procedures and ensuring accurate scheduling, registration, and administrative support. This position serves as a key point of contact for patients, physicians' offices, and clinical staff, helping to create a seamless patient experience from scheduling through the day of surgery.

Essential Functions and Responsibilities

• Schedule surgical procedures and coordinate case details with physicians' offices, patients, and facility staff.
• Verify and update patient demographics, insurance information, and required documentation.
• Contact patients to review surgical schedules, registration requirements, and pre-operative instructions.
• Coordinate scheduling changes and communicate updates to patients, physicians, and staff.
• Answer incoming calls and assist patients, physician offices, and visitors with inquiries.
• Greet patients and visitors in a professional, friendly, and welcoming manner.
• Maintain accurate scheduling records and ensure all required forms are completed and filed appropriately.
• Collaborate with clinical and administrative teams to ensure efficient patient flow and operating room utilization.
• Assist with reception, registration, filing, and other administrative duties as needed.
• Ensure compliance with HIPAA regulations and maintain patient confidentiality at all times.
• Provide outstanding customer service and promptly address patient concerns.
• Support overall patient satisfaction initiatives and contribute to a positive patient experience.

Qualifications

• High School Diploma or GED required.
• Minimum of two (2) years of healthcare scheduling, medical office, surgery scheduling, or related experience preferred.
• Previous ambulatory surgery center, hospital, or physician practice experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Word, Excel, Outlook, and electronic scheduling systems.
• Ability to accurately enter and maintain patient records and scheduling information.
• Medical terminology knowledge preferred.
• Forty-five (45) WPM typing skills required.
• Demonstrated longevity and stability in previous employment.