Full Time Business Office Float

OrthoArizona Surgery Center Gilbert is hiring a Full Time Business Office Float.

USPI OrthoArizona Surgery Center Gilberta single-specialty outpatient surgery practice that specializes in orthopedic surgery. Our surgery center is a joint venture between local physicians and USPI, the nation's largest provider of surgical services. 

• Off on holidays and weekends!
• NO call required!

Business Office Float at USPI OrthoArizona Surgery Center Gilbert

Under the direction of the Business Office Manager, is responsible for covering any aspect of the business office necessary. Many duties includes scheduling, insurance verification, financial counseling, patient calls and chart building. Successful candidate will possess outstanding multi-tasking abilities, communication and teamwork as well as the ability to keep up in a fast paced working environment. The successful candidate should be able to demonstrate previous successful/positive customer service encounters or programs.

Job Summary:
Under the direction of the Business Office Manager, is responsible for daily maintenance of the surgery schedule and Insurance verification. The candidate will possess outstanding leadership, communication and customer service skills as well as the ability to diffuse difficult scheduling conflicts efficiently with strategy, and be able to demonstrate previous successful/positive customer service encounters or programs.

Duties and Responsibilities:

• Verifies insurance prior to patient’s arrival, to include Add On's and Direct Admits
• Obtains pre-certification from insurance companies for procedures that require pre-certification.
• Requests office notes from referring physician if needed for Authorization.
• Calculating and Informing patients of amount due
• Communicating with the Dr. office’s
• Ensures all required forms are placed in designated areas of the patient’s chart
• Daily preparation of charts for next day’s surgeries within required deadline (NO LESS than 3 days prior to surgery, for all cases scheduled four days or more in advance of surgery date)
• Preparation of medical consents for each chart prepared
• Labeling necessary documents and adding physician orders
• Out-bound collection calls to patients regarding their medical invoice/bill answering questions and setting up payment/payment plans.
• Utilization of various collection strategies and methodologies to contact consumers in order to negotiate payment in full or payment arrangements on debt within federal, state and client collection guidelines and laws.
• Responsible for patient calls for pre-collections of patient responsibility
• HIPPA compliance with medical records maintenance and auditing processes
• Other duties as assigned

Qualifications

• High School Diploma or equivalency.
• Minimum 2-4 years of hospital or medical office experience required.
• Must be able to communicate verbally and non-verbally in a professional way.
• Ability to use time wisely in preparing work area to meet high-paced demand.
• Show a genuine desire to work and improve the hospital as a whole.
• Must be able to multi-task.
• Strong medical terminology.
• Must demonstrate excellent phone etiquette and exceptional customer service skills.

Duties and Responsibilities:

• Sets priorities and organizes work
• Coordinates with anesthesia groups to confirm scheduling for coverage.
• Accurately uses procedure codes to ensure proper billing.
• Verifies information being entered into system is correct, i.e. spelling of name, DOB, gender, insurance information, etc.
• Ensuring all necessary paper work for any patient - add on is received by the appropriate staff.
• Communicates changes to schedule to appropriate staff
• Ensures all required fields in Advantx are completed
• Works closely with OR director to avoid equipment or supply conflicts.
• Alerts administration when new doctors or procedures are scheduled.
• Cross trains with other areas.
• Other duties as assigned.
• Completes consents and ensures accuracy before submitting to the chart builder.
• Promote positive relationships with scheduling coordinators, physicians and nursing staff members throughout the scheduling process.
• Validating and entering patient information and insurance coverage into the appropriate computer system. 
• Verify insurance benefits by reviewing our contract and patient’s quoted benefits. 
• Determine co-pay.
• Post all insurance and billing comments. 
• Enter all information into the patient accounting system.
• Contact patients regarding money due prior to the date of surgery.
• Insurance coverage into the appropriate computer system. Duties may also include communicating with physician offices, insurance carriers, and patient follow-ups. 
• Duties may also include communicating with physician offices, insurance carriers, and patient

What We Offer

As a valued member of USPI, your health and well‑being are important to us.  USPI offers the following benefits, subject to employment status:

• Health, Dental & Vision Coverage 
• 401(k) retirement plan 
• Paid Time Off (PTO) 
• Company Paid Holidays 
• Employee Assistance Programs 
• Health Savings Account/ Flexible Spending Account 
• Education Assistance 

Who We Are

At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.

USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.