Full-Time Referral Coordinator

Gastroenterology East, P.A. & Endoscopy Center is seeking a Referral Coordinator to join our growing outpatient gastroenterology practice. This role supports center operations, playing a key part in delivering a seamless, patient‑centered experience in a fast‑paced endoscopy environment.

About Us

Since 2005, Gastroenterology East has provided evidence‑based gastrointestinal care to patients across Eastern North Carolina. Located in Greenville’s Medical District, our modern endoscopy center offers advanced outpatient procedures and is committed to improving access and health outcomes in an underserved community.

Position Summary

Gastroenterology East is seeking a detail-oriented and patient-focused Referral Coordinator to support our growing practice. This role is responsible for managing incoming referrals, ensuring timely scheduling, verifying insurance requirements, and coordinating care across providers. The Referral Coordinator plays a critical role in delivering a seamless patient experience while supporting efficient clinic operations.

Key Responsibilities

• Receive, review, and process incoming referrals from providers, hospitals, and external sources
• Verify patient demographics, insurance coverage, and referral requirements prior to scheduling
• Obtain prior authorizations and ensure compliance with payer guidelines
• Coordinate appointment scheduling in alignment with provider availability and urgency of care
• Communicate with referring providers regarding referral status, missing information, or updates
• Serve as a point of contact for patients regarding referral status, scheduling, and next steps
• Ensure all documentation is complete, accurate, and entered into the EMR system
• Follow up on pending referrals and outstanding authorizations to ensure timely patient access
• Maintain strong working relationships with internal departments, physicians, and external partners
• Adhere to HIPAA and organizational policies regarding patient confidentiality and data security

Qualifications

• High school diploma or equivalent required
• Minimum of 1–2 years of experience in a medical office, referral coordination, or patient access role
• Knowledge of insurance verification and prior authorization processes helpful
• Familiarity with EMR systems
• Strong organizational skills with ability to manage multiple tasks and priorities
• Excellent communication skills, both verbal and written
• Customer service-oriented with a patient-first approach
• Ability to multitask and work effectively in a fast-paced clinical environment
• Longevity in past roles

What We Offer

As an organization, one way we care for our communities and each other is by providing a comprehensive benefits package that includes:

Medical, dental, vision, and prescription coverage
Life and AD&D coverage
Availability of short- and long-term disability
Flexible financial benefits including FSAs and HSAs
401(k) and access to retirement planning
Paid holidays and vacation

Who We Are

At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.
USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.

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