JOB SUMMARY

Under the direction of the Business Office Manager, is responsible for covering any aspect of the business office necessary. Many duties include scheduling, insurance verification, collections, reception, patient calls, and chart building.

The successful candidate will possess outstanding multi-tasking abilities, communication, and teamwork as well as the ability to keep up in a fast-paced working environment. The successful candidate should be able to demonstrate previous successful/positive customer service encounters or programs.

DUTIES AND RESPONSIBILITIES:

• Verifies insurance prior to the patient's arrival, to include "Add On''s and Direct Admits"
• Obtains pre-certification from insurance companies for procedures that require pre-certification.
• Requests office notes from referring physician, if needed, for Authorization.
• Calculating and Informing patients of the amount due
• Communicating with the Dr. office's
• Ensures all required forms are placed in designated areas of the patient's chart
• Daily preparation of charts for next day's surgeries within the required deadline (NO LESS than 3 days prior to surgery, for all cases scheduled four days or more in advance of surgery date)
• Preparation of medical consents for each chart prepared
• Labeling necessary documents and adding physician orders
• Outbound collection calls to patients regarding their medical invoice/bill answering questions and setting up payment/payment plans.
• Utilization of various collection strategies and methodologies to contact consumers in order to negotiate payment in full or payment arrangements on debt within federal, state and client collection guidelines and laws.
• Knowledge of health care financing and Medical Collections preferred.
• Other duties as assigned
  
  
  

EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS:

- Minimum 2 years of medical office experience required.
- Must be able to communicate verbally and non-verbally in a professional way.
- Ability to use time wisely in preparing work area to meet the high-paced demand.
- Show a genuine desire to work and improve the Surgery Center as a whole.
- Extreme multi-tasker
- Strong medical terminology.
- Must demonstrate excellent phone etiquette and exceptional customer service skills.