Breast Center Liaison
Treating patients like family
Breast Center Liaison
Houston, Texas TOPS Surgical Specialty Hospital (11000)TOPS Comprehensive Breast Centers are committed to providing compassionate, patient-centered breast health services in a supportive and professional environment. Our expert team offers advanced diagnostic imaging and coordinates care with top providers to ensure timely, personalized treatment for every patient.
Breast Center Liaison
We are seeking a proactive and personable Breast Center Liaison to serve as a central point of coordination and support for patients navigating breast health services. This position plays a critical role in ensuring smooth scheduling, follow-up care, and communication between patients, physicians, and the clinical team. The Liaison will help enhance the patient experience, drive engagement, and support the center’s volume growth initiatives.
Key Responsibilities
- Act as the primary point of contact for patients referred to the Breast Center
- Coordinate appointments for imaging, consultations, and follow-up care
- Ensure timely communication between referring providers, radiologists, and specialists
- Provide education and reassurance to patients regarding processes and next steps
- Support scheduling, registration, and pre-authorization processes as needed
- Assist in tracking patients through the continuum of care to reduce delays in diagnosis or treatment
- Identify opportunities to improve patient access and referral processes
- Participate in outreach initiatives to build and strengthen provider relationships
Qualifications
- High school diploma or equivalent required; associate’s or bachelor’s degree in healthcare, business, or related field preferred
- Strong understanding of outpatient healthcare operations, preferably in women’s health or breast imaging
- Ability to communicate effectively with patients and providers, both in person and over the phone
- Comfortable navigating EMR systems and scheduling platforms
- Bilingual in English/Spanish a plus
What We Offer
- Competitive compensation and full benefits package (medical, dental, vision, and prescription coverage)
- Life, AD&D, and disability insurance options
- Flexible spending and health savings accounts
- 401(k) with access to retirement planning resources
- Paid holidays and vacation
- Opportunities for leadership development and continuing education
Who We Are
United Surgical Partners International (USPI), in partnership with physicians and healthcare systems, provides high-quality ambulatory surgical services across the country. We are committed to delivering superior outcomes through a culture of collaboration, accountability, and inclusion.
Required Skills:
- Excellent interpersonal and customer service skills
- Strong organizational and time management abilities
- Problem-solving mindset with a focus on patient satisfaction
- Ability to maintain professionalism and compassion in sensitive or emotional conversations
- Familiarity with medical terminology and insurance processes
Required Experience:
- 1–2 years in a medical office or healthcare setting required
- Experience working in women’s health, breast centers, or imaging facilities preferred
- Background in patient navigation, scheduling, or care coordination is a plus
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