Financial Counselor FT
Treating patients like family
Financial Counselor FT
Houston, Texas TOPS Surgical Specialty Hospital (11000)TOPS Surgical Specialty Hospita
General Summary:
Primarily responsible for supporting end users in various USPI financial systems, including Oracle E-Business Suite, Great Plains Dynamics, and Aqualogic BPM.
Primary duties and responsibilities:
The Financial Systems Support Analyst is the primary escalation point for end user support requests escalated to the IT Financial Systems team.
- Resolve issues related to Oracle, Great Plains, RAMI Fixed Assets and Aqualogic BPM
- Install client software and resolve installation issues on customer computers
- After cross-training, provide backup support to additional applications supported by the Financial Systems team
- For issues with other systems, ensure required background information is collected, and escalate to the Financial Systems team member responsible for the system.
- Work hours are generally 8:30 to 5:30, extended hours required to resolve time sensitive issues
- After hours call is required, although call volume for after hours support is very low
Required Skills:
Qualifications:
1 year experience using or supporting Oracle E-Business Suite (Payables, General Ledger) preferred
1 year experience using or supporting Aqualogic BPM preferred
Excellent written and verbal communications skills required
Experience with SQL*Plus and/or MS SQL is helpful
Past experience in an IT Support role is helpful
College degree is a plus but is not required.
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Working hard in every community
At both the local and the national level, we support programs that facilitate education for the underserved, fight hunger, aid in disaster recovery, and provide assistance to all in need.
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As the largest ambulatory surgery platform in the country, we are part of USPI and can offer career opportunities that span our entire system.
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