TOPS Surgical Specialty Hospital, located in The Woodlands, Texas, is a premier surgical facility recognized for delivering exceptional care in a patient-focused environment. We specialize in a wide range of surgical services, supported by a dedicated team committed to safety, efficiency, and clinical excellence.

We are currently seeking a detail-oriented and organized Full-time Health Information Management (HIM) Clerk to join our team. The ideal candidate has strong attention to detail, is skilled in managing confidential information, and thrives in a fast-paced healthcare setting.

Responsibilities

• Maintain, organize, and update patient health records in compliance with hospital policies and HIPAA regulations
• Process requests for medical records from patients, providers, insurance companies, and legal entities within required timeframes
• Ensure accuracy and completeness of medical documentation before filing or release
• Assist with chart preparation, assembly, and scanning into electronic medical record (EMR) systems
• Support coding and billing teams by retrieving necessary documentation
• Monitor record deficiencies and follow up with providers for timely completion
• Respond to inquiries regarding medical records with professionalism and discretion
• Provide clerical support to the business office and clinical departments as needed

What We Offer
As an organization, one way we care for our communities and each other is by providing a comprehensive benefits package that includes the following, subject to employment status:

• Medical, dental, vision, and prescription coverage
• Life and AD&D coverage
• Availability of short- and long-term disability
• Flexible financial benefits including FSAs and HSAs
• 401(k) and access to retirement planning
• Paid holidays and vacation

Who We Are
At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to delivering surgical services in the most efficient and clinically excellent manner.

USPI is proud of our inclusive culture. We respect differences and nurture the contributions of each individual while leveraging diversity to better serve our patients and physicians.

• Excellent verbal and written communication skills with a strong customer service orientation
• Ability to multitask and remain calm under pressure in a busy environment
• Proficiency in Microsoft Office Suite and electronic medical records (EMR) systems
• Strong organizational skills with attention to detail and accuracy
• Professional appearance and demeanor with the ability to create a positive first impression
• Bilingual skills (English/Spanish) preferred but not required

• Previous experience in a front desk, receptionist, or customer service role required; healthcare setting preferred
• Knowledge of medical terminology and patient registration processes a plus
• Experience handling patient insurance, billing inquiries, or payment collections preferred
• High school diploma or equivalent required; some college or medical office training preferred