Position Overview:

The RCM Training & Development Manager is responsible for the strategic development and oversight of training programs supporting a newly established offshore RCM team. This role is focused on designing, evaluating, and enhancing training content, in partnership with operational stakeholders, to ensure consistent performance and understanding of end-to-end revenue cycle processes (including billing, A/R, and cash applications). The Training Manager will ensure that analysts and QA coordinators are prepared and equipped to train and deliver material. This role requires a proactive leader who can adapt quickly in a fast-evolving environment, with a passion for RCM excellence and developing others.

Responsibilities:

·Design and maintain RCM training materials aligned with company policies and departmental needs.

·Partner with stakeholders and QA personnel to identify training gaps and proactively develop solutions.

·Assess and evolve training effectiveness by analyzing quality audit results and performance trends.

·Collaborate with analysts and coordinators who will train new hires and process changes.

·Create scalable training plans to support onboarding, nesting, and continuous education.

·Ensure consistency in standards across all RCM functions (billing, A/R, collections, cash applications).

·Contribute to defining KPIs and success metrics for training as the program evolves.

·Support offshore team development through structured content, tools, and feedback cycles.

·Work cross-functionally with department managers, QA staff, and leadership to align training objectives with business needs.

Requirements:

·Minimum 5+years of Revenue Cycle Management experience, preferably in Ambulatory Surgical Centers (ASC) or healthcare billing.

·Strong knowledge of RCM functions including billing, A/R, and collections.

·Demonstrated experience in developing or enhancing training programs.

·Strong collaboration and communication skills, especially across departments.

·High attention to detail with ability to operate in a dynamic, evolving environment.

·Advanced Excel and Microsoft Office skills required; familiarity with Advantx or SIS a plus.

·Bachelor’s degree in business, healthcare administration, or equivalent work experience preferred.