Reports To: Vice President Business Development

The Physician Relationship Manager (PRM) will support the ongoing growth efforts of their assigned facilities through two dedicated activities:

·First, the PRM will work to earn additional business from current physician offices that utilize our Imaging services by establishing strong customer-focused relationships with both the physicians and their office staff.The PRM will identify service improvement opportunities that allow the facilities to deliver the highest level of service to both the physician and their staff, making it the location of choice for physicians and their patients. 

·Second, the PRM will work with market leadership to identify and establish new business relationships with physicians and their office staff to utilize our outstanding Imaging service delivery within the area. These physicians and offices are identified as medical professionals who share the same ethical business philosophies, values and have a good reputation in the community.The PRM will gather facts, and identify potential medical staff candidates that could expand their services to the community by utilizing a USPI facility.

Qualifications:

·Bachelor’s degree required; Marketing, Business Administration or Communications/Public Relations preferred

·Minimum 5-7 years of professional work experience, with 3 years in healthcare sales

·Successful sales track record, and demonstrated ability to build long-term professional relationships

·Professional appearance, dress and demeanor

Job Summary:

·Responsible for increasing access and earning market share from all current facility relationships

·Establishes and maintains long-term physician office staff relationships

·Regularly visits physician offices to meet with physician and his/her staff in order to assess needs

·Communicates physician or office staff needs, as identified, to Business Development and Operations leadership team to create positive impact

·Could be asked to cover more than one facility, depending on geography and number of utilizing physicians per facility.

·Establish strong relationships with leading physicians and/or groups within the market as well as strong relationships with existing USPI physician partners

·Recruit new physicians to utilize the USPI facilities

·Leading aspects of new physician recruitment in conjunction with physician partners and other key members of the USPI management team

·Collaborate with Market President, Regional Vice President, Administrators and other members of the Business Development team to earn more business from physician partners/utilizers to maximize their use of the facility

·Comply with all Employee code of ethics, job description, compliance, HIPAA, and all other job requirements.

Shift: Day

Hours: 8 a.m. to 5 p.m.

Foundational Skills:

·The ability to communicate effectively with physicians, schedulers and office managers

·Outstanding organizational and follow-up skills

·Strong customer service orientation

·Self-discipline and motivation

·Demonstrated superior ability to gain trust among physicians and partners; relationship building

·Experience in selling products, ideas, concepts or services

·Resourcefulness: The ability to find a way to make a difference

·Demonstrated ability to function as a team player and strong member of a highly motivated and integrated operations management team

·Strong written and oral presentation skills

·Basic computer skills, including email and Microsoft Office Suite

Important Skills and Competencies:

·Understanding of our business, marketing materials and business jargon

·Ability to differentiate our products/services and unique value versus other options

·Present findings and potential solutions to key leaders in the organization

·Strong integrity and adherence to compliance and regulatory rules

·Ability to lead and facilitate conversations/meeting regarding service improvement opportunities

·Ability to interpret and disseminate information, including key information about changes in the marketplace and physician patterns

·Utilize weekly reports to assist in viewing recent utilization, establish trends, and assess what additional opportunity exists

·Use, update and enter data into a Customer Relationship Management (CRM) software application

Additional Considerations:

·Travel may be required for training

·Reliable transportation is required

Compensation:

Competitive base salary plus variable compensation