COMPANY BACKGROUND

Tenet Healthcare Corporation (NYSE: THC) is a diversified healthcare services company headquartered in Dallas. Our care delivery network includes United Surgical Partners International, the largest ambulatory platform in the country, which operates ambulatory surgery centers and surgical hospitals. We also operate a national portfolio of acute care and specialty hospitals, other outpatient facilities, a network of leading employed physicians and a global business center in Manila, Philippines. Our Conifer Health Solutions subsidiary provides revenue cycle management and value-based care services to hospitals, health systems, physician practices, employers, and other clients. Across the Tenet enterprise, we are united by our mission to deliver quality, compassionate care in the communities we serve.

JOB DESCRIPTION

This position is responsible for the design, implementation, and monitoring of the patient centered care improvement. The National Director of Clinical Operations is responsible for providing clinical and quality support to assigned facilities including but not limited to regulatory changes, promotion of a culture of safety, assistance with survey preparation and follow-up, policy and procedure updates and other clinical operations initiatives. The Clinical Operator will act as a resource for development of action plans, process changes, clinical integration initiatives, and engagement opportunities.

Responsibilities and Expectations

• To work in collaboration with USPI Clinical Services to complete clinical due diligence for new acquisitions and de novo projects, including but not limited to preparation for site visit, onsite assessment, and submission of visit findings.
• Communicate findings to home office clinical operations leader after survey completion and participate in a report out with leadership including determination of high-risk findings and an action plan to mitigate findings.
• Work with development team to schedule physician medical leadership engagement
• Participate in consultations with clinical operations support in development of action plans needed following acquisition or startup of new facilities.
• Coordinate scheduling of post closure accreditation survey activity as needed.
• Provide clinical transition/onboarding plan following closure of acquisition or startup of new facilities including but not limited to:
  • New clinical leadership orientation and training
  • Functional area expertise such as infection control, medication management, orientation to USPI resources, patient safety and quality assessment and performance improvement.
  • Training to be provided virtually when possible but may require some on-site mentoring.
  • Any on-site training requires pre-approval of home office clinical operations in coordination with regional manager.
• Design quality and safety improvement initiatives for surgical hospitals.
  • Utilize CMS reportable data and Joint Commission eCQM data to identify system opportunities
  • Design performance improvement initiatives that align with organizational goals utilizing this data
  • Collaborate with hospitals to identify facility-specific opportunities and design performance improvement initiatives to address identified quality and safety opportunities.
• Work with facility Quality Managers to assist in developing a standardized process to review quality and safety outcomes.
• Collaborates with facility quality managers to ensure safety and quality initiatives are on-going and that appropriate follow-up occurs.
• Performs improvement audits to ensure quality, accuracy, and the integrity of data.
• Assists in the preparation and development of policies/procedures related to quality, safety, regulations, and operations.
• Serves as a coach, resource and consultant in areas of quality improvement, safety, and nursing practice.
• Demonstrates courtesy, competence, reliability, honesty and enthusiasm in all interactions with internal and external customers.
• Researches, identifies, and implements strategies to improve patient outcomes utilizing resources to educate, plan, and implement outcome-based strategies.
• Act in accordance with the vision, mission, and business philosophy of Tenet/USPI
• Oversee clinical operations across multiple healthcare facilities.
• Oversee compliance with healthcare regulations and standards.
• Develop and deploy clinical protocols and policies.
• Provide support to clinical staff, fostering professional development.
• Collaborate with executive leadership to set and achieve organizational goals.
• Monitor clinical performance metrics and collaborate with facility leadership in the science of quality improvement to drive continuous improvement.
• Function as a liaison between market leadership, administrative teams, and clinical SMEs.
• Understand the markets, partners and opportunities in sufficient depth to leverage additional value and insight to business and clinical product line development, patient/community quality metrics and enhancement.
• Review of patient safety event outcomes to identify trends contributing to patient quality and safety to drive best practices and innovative solutions in clinical operations in collaboration with regional leadership and clinical analysts.
• Use appropriate methods and interpersonal styles to develop, motivate, and guide the team to attain a successful clinical outcome
• Establish themselves as a valuable reference for clinical decision making that also influences operational efficiencies, effectiveness and business decisions.
• Attend and participate in regional meetings as needed.
• Stay current regarding the healthcare environment, such as reimbursement, legislative issues and business law, and act accordingly in the best interest of the corporation
• Performs other duties as assigned.

QUALIFICATIONS

• Knowledge of quality improvement, clinical outcomes and medical terminology in hospital and ambulatory surgery center operations.
• Recent work experience in a hospital or ambulatory surgery center with a history of leadership in improving the systems and processes to enhance the patient experience including positively influencing others to achieve quality outcomes.
• Analytical ability to perform audits, develop educational materials, and develop strategic plans.
• Interpersonal skills to interact with all levels of facility and medical staff.
• Strong communication skills to provide quality, sophisticated levels of service.
• Strong leadership skills, such as coaching and mentoring team members with a heavy focus and dedication in skill development. The ability to coach and mentor teams to improve stakeholder experience.
• Ability to communicate effectively with all key stakeholders through written, verbal, and electronic communication.
• Ability to draw insightful impressions from objective data and other forms of investigation to identify processes in need of improving.
• Registered Nurse License required. Must have bachelor’s degree in health care or related field. Master’s degree preferred. Strong preference for Operating Room experience.

REQUIRED TRAVEL:

• 75% travel required within Florida market. We will run an MVR on the final candidate selected.

USPI complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.

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