Memorial Hermann Surgery Center Pinecroft, located in The Woodlands, Texas, is a premier outpatient surgical facility offering high-quality care in a patient-focused environment. As a joint venture with United Surgical Partners International (USPI) and part of the Memorial Hermann Health System, we specialize in a wide range of procedures with a commitment to safety, efficiency, and excellence.

We are currently seeking a detail-oriented and motivated Full-time Collections Specialist to join our Business Office team. The ideal candidate is highly organized, skilled in patient financial communication, and thrives in a collaborative, fast-paced setting.

Responsibilities

• Manage the collections process for patient accounts, ensuring timely and accurate follow-up on outstanding balances
• Communicate with patients regarding billing inquiries, account balances, and payment arrangements in a professional and compassionate manner
• Work with insurance companies and third-party payors to resolve denied or unpaid claims
• Accurately document all collection efforts and maintain up-to-date account records
• Collaborate with business office staff, clinical teams, and leadership to support financial goals and patient satisfaction
• Adhere to HIPAA, compliance standards, and all applicable laws and regulations related to patient billing and collections
• Contribute to maintaining a positive and supportive environment for both patients and colleagues

What We Offer
As an organization, one way we care for our communities and each other is by providing a comprehensive benefits package that includes the following, subject to employment status:

• Medical, dental, vision, and prescription coverage
• Life and AD&D coverage
• Availability of short- and long-term disability
• Flexible financial benefits including FSAs and HSAs
• 401(k) and access to retirement planning
• Paid holidays and vacation

Who We Are
At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to delivering surgical services in the most efficient and clinically excellent manner.

USPI is proud of our inclusive culture. We respect differences and nurture the contributions of each individual while leveraging diversity to better serve our patients and physicians.

• Strong knowledge of billing and collections processes, preferably in a healthcare setting
• Excellent verbal and written communication skills with a customer service mindset
• Ability to handle sensitive patient financial discussions with professionalism and empathy
• Proficiency in Microsoft Office Suite and medical billing software systems
• Strong problem-solving, organizational, and time management skills
• Attention to detail and accuracy in account documentation

• Previous experience in medical billing, collections, or revenue cycle management preferred
• Knowledge of insurance claims processes and denial management strongly desired
• Experience working in a surgery center, hospital, or healthcare business office setting preferred
• High school diploma or equivalent required; additional training or certification in medical billing a plus