Memorial Hermann Surgery Center, Pinecroft is a premier outpatient surgical facility in The Woodlands, Texas, dedicated to delivering high-quality, patient-centered care in a safe and efficient environment. Our state-of-the-art facility specializes in a variety of surgical procedures, ensuring optimal outcomes for our patients. We take pride in our commitment to excellence, innovation, and compassionate care, serving our community with integrity and professionalism.

Memorial Hermann Surgery Center, Pinecroft is seeking a skilled and detail-oriented Collector to join our business office team. The Collector plays a crucial role in ensuring timely and accurate collection of outstanding patient balances, insurance reimbursements, and resolving account discrepancies. This position requires strong problem-solving skills, attention to detail, and a commitment to maintaining positive patient and payer relationships.

Responsibilities:

• Monitor and follow up on outstanding patient and insurance balances.
• Contact patients regarding outstanding balances, set up payment plans, and provide billing assistance.
• Work with insurance companies to resolve claim denials, underpayments, and payment discrepancies.
• Submit appeals and follow up on denied claims to maximize reimbursement.
• Maintain detailed and accurate records of all collection efforts and account resolutions.
• Collaborate with the billing team to ensure accurate claim submissions and timely payments.
• Ensure compliance with all federal, state, and facility regulations, including HIPAA and insurance billing guidelines.
• Provide excellent customer service and maintain professionalism in patient and payer interactions.

Join our team at Memorial Hermann Surgery Center Pinecroft and help ensure the financial health of our organization while providing excellent service to our patients and payers.

• Strong knowledge of medical billing, collections, and insurance reimbursement processes.
• Familiarity with payer policies, Explanation of Benefits (EOBs), and claims resolution strategies.
• Experience with electronic medical records (EMR) and billing software.
• Strong problem-solving, organizational, and negotiation skills.
• Excellent communication skills with a patient-centered approach.
• Ability to work independently while maintaining accuracy in a fast-paced environment.

• High school diploma or equivalent required.
• Preferred: Associate’s degree in healthcare administration, business, or a related field.
• Minimum one (1) year of experience in medical collections, accounts receivable, or medical billing, preferably in an outpatient surgery center, hospital, or medical office setting.