Memorial Hermann Surgery Center, Woodlands Parkway is a state-of-the-art outpatient surgical facility committed to providing high-quality, patient-centered care in a safe and welcoming environment. We specialize in a wide range of surgical procedures, ensuring exceptional care and efficiency for our patients and their families.

Job Summary:
We are seeking a proactive and detail-oriented Admissions Coordinator to join our front office team. This role is critical in ensuring a smooth and accurate pre-operative experience for our patients. As the first point of contact for incoming surgical patients, the Admissions Coordinator will handle patient intake, insurance verification, chart preparation, and coordination with clinical and business office staff.

The ideal candidate brings strong communication skills, a high level of organization, and a patient-focused attitude to help guide individuals through the surgical admissions process with compassion and efficiency.

Responsibilities:

• Welcome patients and caregivers upon arrival, creating a professional and supportive first impression.
• Manage patient admissions, including accurate data entry, intake documentation, and chart preparation for upcoming procedures.
• Verify insurance eligibility and pre-authorizations in coordination with the billing team.
• Confirm patient identification, consent forms, and pre-op requirements prior to surgery.
• Communicate pre-operative instructions to patients and ensure all necessary information has been received.
• Coordinate closely with nursing, anesthesia, and business office teams to maintain efficient surgical scheduling and patient flow.
• Collect and process co-pays, outstanding balances, and ensure billing accuracy.
• Respond to inquiries from patients and family members with professionalism and compassion.
• Maintain patient confidentiality and comply with HIPAA regulations at all times.
• Assist with other administrative duties as needed to support overall center operations.

Qualifications:

• 1–2 years of experience in a medical admissions, front office, or patient access role (surgery center or hospital setting preferred).
• Knowledge of EMR systems and patient scheduling platforms.
• Familiarity with insurance verification, authorizations, and billing processes.
• Excellent communication, organizational, and customer service skills.
• Ability to manage multiple priorities in a fast-paced outpatient environment.
• High school diploma or equivalent required; medical office or billing certification is a plus.

Why Join Us:
At Memorial Hermann Surgery Center – Woodlands Parkway, you’ll be part of a collaborative, patient-centered team dedicated to excellence in outpatient surgical care. We offer a positive work environment, supportive leadership, and the opportunity to make a meaningful impact on the patient experience.

• Excellent customer service and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in handling multi-line phone systems and office equipment.
• Ability to maintain professionalism and composure in a fast-paced environment.
• Attention to detail and ability to work independently.

• High school diploma or equivalent.
• Minimum of one (1) year of experience in a medical office, healthcare facility, or customer service role preferred.
• Knowledge of medical terminology and insurance verification is a plus.
• Experience with electronic medical records (EMR) systems preferred.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook).