Business Office Manager

Full-Time | No Weekends | No Call | No Holidays

Physicians Surgery Center of Tidewater is seeking an experienced and motivated Business Office Manager to join our team. We are a busy multispecialty ambulatory surgery center serving the Tidewater community and are proud to be affiliated with United Surgical Partners International (USPI).

At USPI, our mission is simple yet powerful: to care for each patient and their family as if they were our own, each patient, each family, each and every time.

Position Summary

The Business Office Manager oversees all front-office operations and business office functions in support of USPI's mission, vision, and facility goals. Reporting directly to the Administrator, this position is responsible for ensuring efficient office operations, maintaining regulatory compliance, supervising business office personnel, and supporting special projects as needed.

The ideal candidate will demonstrate exceptional organizational skills, strong financial and billing knowledge, and the ability to collaborate effectively with physicians, leadership, and staff while maintaining strict confidentiality.

Key Responsibilities

Business Office Operations

• Supervise front office staff and daily operations
• Scheduling and patient registration
• Medical records management
• Insurance verification and authorization processes
• Accounts receivable and accounts payable functions
• Invoice processing and payment management
• Billing, collections, and claims follow-up
• Patient account reimbursements and claims processing
• Cash management, bank deposits, and maintenance of deposit logs
• Payroll processing and oversight
• Credentialing support
• Surgical case analysis and reporting
• Other administrative and business office duties as assigned

Qualifications

Preferred Education

• Bachelor's Degree in Healthcare Administration, Business Administration, Accounting, or a related field

Experience

• Minimum of five (5) years of supervisory experience in a healthcare setting, including:
• Ambulatory Surgery Centers (ASC)
• Hospitals
• Physician practices

Knowledge & Skills

• Strong experience in medical billing and revenue cycle management
• Proficiency in accounts payable, payroll, billing, collections, and insurance verification
• Experience with computerized accounting and practice management systems
• Working knowledge of Medicare, Medicaid, Anthem, PPO, HMO, and other third-party payers
• Knowledge of medical terminology preferred
• Strong analytical, organizational, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Demonstrates accountability, integrity, professionalism, adaptability, and innovation
• Positive attitude with a willingness to learn and contribute to team success

What We Offer

As an organization, one way we care for our communities and each other is by providing a comprehensive benefits package that includes the following, subject to employment status:

• Medical, dental, vision, and prescription coverage
• Life and AD&D coverage
• Availability of short- and long-term disability
• Flexible financial benefits including FSAs and HSAs
• 401(k) and access to retirement planning
• Paid holidays and vacation

Who We Are

At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.

USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.

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