Winter Haven Ambulatory Surgical Center is an ambulatory surgery center in Winter Haven, Florida specializing in Gastroenterology, Gynecological Surgery, General Surgery, Plastic Surgery, Pain Management Otolaryngology (ENT), Podiatry, Urology, Orthopedics, Vascular Surgery. We are seeking a dynamic leader to join our team as the Business Office Manager. 

POSITION SUMMARY:

Provides on going direction, supervision, support, training and clinical oversight for all Registration, Scheduling, Medical Records, Billing and Human Resource Services at WHASC. This includes the design, development, implementation and monitoring of quality services for staff, physicians and patients. Manages complex problems encountered by staff. 

Position Responsibilities:

• The Business Manager monitors and directs the day-to-day operations utilizing the following performance guidelines:
• Directly supervises the Medical Records personnel, the Admissions and Scheduling personnel, and Accounts Receivable personnel.
• Supervises and coordinates the reimbursements of patient accounts, accounts payable, claims processing, and cashiering.
• Establishes and recommends credit and collection policies.  Makes a recommendation for improvement.  Establishes and implements a system for the collection of delinquent accounts.
• Reviews billing and collection patterns and makes corrective recommendations.
• Gathers and analyzes information.  Develops new procedures to improve the quality and quantity of work processed.
• Solves difficult payment and associated business office problems.  Audits problem accounts.
• Interprets and enforces third party payer rules and regulations, including Medicare requirements.
• Supervises and trains/orients assigned personnel.  Evaluates performance of business office personnel with the administrator and recommends merit increases, promotions, and disciplinary actions.
• Initiates and answers pertinent correspondence.  Prepares and writes reports.  Maintains required records and files.
• Maintains knowledge of and compiles with established policies and procedures.
• Evaluates monthly Accounts Receivable reports prior to monthly closure of computer database.
• Prepares monthly accounts receivable analysis and reviews with General Partnership.
• Directs the medical record’s department in the maintenance of facility medical records.
• Maintains regulatory and legal requirements of the medical records department.
• Directs the preparation and distribution of the facility surgery schedule.
• Coordinates the pre-admitting and interviewing processes for patients.
• Audits accounts to assure compliance with applicable laws and regulations relative to fraud and abuse issues.
• Supervises the analysis of costs and makes rate recommendation to ensure the appropriate income/cash flow.
• Establishes and monitors internal controls.
• Provides support for the computer database.
• Performs Human
• resource duties
• Reviews and completes payroll processes
• Maintains the strictest confidentiality.
• Performs related work as required.
• Keeps administrator informed of all BOM activities and copies administrator on all financial reports.

• High School diploma required.
• Bachelor’s degree in business, HR, Healthcare Administration or related field is desired.
• 4 - 6 years of progressive experience in a healthcare or business office environment is required
• Management experience is preferred. ASC experience preferred. 
• Thorough understanding of the insurance industry.
• Knowledge of governmental regulations.
• Maintains a high level of proficiency in computer applications.
• Skills in exercising a high degree of initiative, judgment, discretion and decision-making to achieve organizational objectives.
• Skills in establishing and maintaining effective working relationships with patients, staff, and the general public.
• Ability to communicate clearly and effectively with all levels of management regarding fiscal policies.

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